SHIPPING AND INSURANCE AT MARTIN GROW SHOP
DELIVERY SUCCESS
Shipping and Insurance at martingrowshop.com, in partnership with Poste Italiane, ensures the highest delivery efficiency.
With a strong presence across Italy, we offer two automatic delivery attempts in Italy and one for international and European shipments.
If the recipient is absent at the first attempt, they can request a new delivery within 24:00 of the same day or redirect the shipment at no extra cost, including services like delivery to a PuntoPoste or Post Office.
SPECIAL SOLUTIONS FOR MARTINGROWSHOP.COM CUSTOMERS
- Reverse Option: Easy return management with home pickup or delivery to nearby points.
- Choose Your Delivery: Customize the delivery before the first attempt with various options available.
- Additional Services: A wide range of services like delivery to a neighbor, by appointment, on Saturday, and more.
To request additional Shipping and Insurance services, leave a note at checkout, and we will send a quote via email through Viva Wallet.
SHIPPING AND INSURANCE ASSISTANCE
Business customers can contact support via email at assistenzapostedeliverybusiness@posteitaliane.it.
Private recipients can use the support service by calling the toll-free number 800.33.66.22.
POSTE DELIVERY BUSINESS EXPRESS
Martin Grow Shop offers the premium service of Poste Italiane, Delivery Business Express, guaranteeing deliveries in Italy within 1-2 business days.
The service leverages the extensive network of Poste Italiane, ideal for final deliveries.
EXPRESS SERVICE FEATURES
The service allows multi-parcel shipments with no weight and size limits, with home pickup or paperless pickup, without the need to print the shipping label.
SHIPPING MANAGEMENT
Martin Grow Shop offers flexibility in the size and weight of shipments, with scheduled home pickup options, paperless pickup, and customized delivery modes.
DELIVERY TIMES
Shipments are delivered within 1-2 business days in Italy and within 4-8 business days for the rest of the world, with constant tracking available through customer support.
MANAGING FAILED DELIVERIES
In case the recipient is absent, there are two automatic attempts with release options. It is possible to modify delivery details "on the fly".
ADDITIONAL SERVICES
martingrowshop.com offers a wide range of additional services, including Cash on Delivery, Full and Basic Insurance, Floor Delivery, Appointment Delivery, and many more.
Basic: With international coverage (9.00€ per Kg).
Full: Insurance coverage of 3% of the cart amount.
DELIVERY OPTIONS
There are two delivery options: Reverse for managing returns and Round Trip for simultaneous shipments in both directions.
With Martin Grow Shop and Poste Italiane, your national shipping experience is complete, reliable, and personalized to meet your e-commerce needs.
FREE SHIPPING CONDITIONS
| Zone | Countries | Minimum Spend | Maximum Weight | Notes |
|---|---|---|---|---|
| 1 | Italy | 69€ | 30Kg | Excludes heavy materials (substrates, etc.) |
| 2 | Austria, Belgium, Germany, Netherlands, France, Spain, Croatia, Finland, Greece, Ireland, Portugal, Romania, Bulgaria, Norway, Balearic Islands | 299€ | 30Kg | Excludes heavy materials (substrates, etc.) |
| 3 | Denmark, Luxembourg, Poland, Slovakia, Czech Republic, Slovenia, Hungary, Estonia, Latvia, Lithuania, Malta, Sweden, Bulgaria | 349€ | 30Kg | Excludes heavy materials (substrates, etc.) |
| Extra EU | All non-EU countries | N/A | N/A | Shipping costs are covered by the customer. Customs taxes apply. |